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Application Production Support (AI)

Lisboa

Job description

The candidate will provide application support within the Banking and Financing Services area for the DTS - IT DIGITAL team.
Will be dedicated to Artificial Intelligence group applications which include mainly Chatbot, RPA, Document Intelligence and others.
The goal of the Application Production team is to prepare a suitable application’s environment and maintain it up and running providing an effective, responsive and proactive level of support.

Responsibilities
• Technical support of all the environments hosting client applications, both locally developed and third parties internally hosted
• Ensuring the specialist support to the IT development and Application Support team
• Manage applications migrations/re-hosting
• Coordinate the change management for all the applications in scope
• Collaborate to the changes on the infrastructure hosting the applications in scope
• Contribute to global/local strategic projects

Main Activities
• Responsible for deploying application by setting up the environments according to client standards, troubleshooting and produce accurate documentation
• Need to be flexible and adaptable as well as having a broad technical hands-on knowledge of different application technologies and enterprise infrastructure (cloud).
• Ensures that the solution is always operational and optimal (capacity, upgrades, performance, obsolescence, etc.)
• Adopts global and departmental guidelines, IT best practices and IT Security recommendations
• Define tactical solutions to resume processes as quick as possible
• Contribute to solve incident and find out the root cause
• Guarantees the on-call availability during the required time windows or at the weekend for extraordinary activities
• Perform regular reviews of scripts before UAT phase
• Perform a regular report to Project Manager/Technical Leader of server and application points to improve
• Proposes and implement optimizations for the project (can be linked to server configuration, rewrite of scripts)
• Perform a capacity planning for projects at least once a year
• Provide support to projects regarding definition of solutions
• Participate on the standardization of practices
• Participate on the validation of migrations done of servers instances
• Participate on the evolution of servers


Requirements

Main Tasks:
• Support the business in their IT needs and understand the business workflows and scenarios
• Manage Incidents, Requests, Changes                                            
• Provide business, team members and other project/task partnering teams updates on the issue/task/project                                                      
• Understand the underlying issue and the associated patch fix/release and identify systemic issue. Contribute towards better post-release checkouts                                           
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented                                                
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team                                                      

Technical Skills:
• Application Performance Monitor (Dynatrace preferable)                                                     
• General IT infrastructure knowledge                                               
• Particular knowledge and experience with RedHat Linux                                                      
• Experience in Continuous Delivery context,  Industrialization/automatization od deliveries, deployments, rollbacks.                                                     
• Cloud Experience Kubernetes e cloud managed services (AWS, Azure or IBM Cloud), middleware (VIP, WAF, RDBMS, NoSQL, File Storage)                                                        


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