Submit

Application Support (English & German Speaker)

Alfragide

Job description

The service to be provided is focused on Application on ServiceNow HR Service Delivery.

What role will you play?

Application support for IT services on ServiceNow regarding HR Service Delivery.
End-to-end customer experience providing a single point-of-contact.
Document all relevant application support information e.g. Creation of use cases, identifying improvements/old documentation.
Knowledge sharing inside the team regarding the applications and supported activities

Requirements

We are looking for:

Fluent in English and German (mandatory).
Relevant ServiceNow experience is a plus.
Strong problem-solving and research skills, with a proactive approach to identifying root causes, communicating with other teams, and driving solutions.
Experience in 2nd level support, with customer support processes and techniques embedded as part of daily support activities.
Good communication and networking skills in an intercultural environment and across all management levels.
Proactive in the ability to tackle problems and think analytically.
ITIL certification is a plus.
Proficiency in Microsoft Office.
Ability to organize and prioritize own tasks efficiently.
Proactive and team player with strong interpersonal skills, able to build positive relationships with partners to achieve a common goal.
Focused on providing quality support with focus on client satisfaction.
Agile mindset.

Want to apply?

Position

Name*

Email*

Phone number*

Country*

City*

Faça upload do seu CV* (max. 4MB)

Upload your photo or video (max. 4MB)

By using this form you agree with the storage and handling of your data by Multivision in accordance with our Privacy Policy.

Inclusion in Multivision's database of candidates to be used, according to the analysis of the recruitment teams, for the purpose of current and future recruitment processes for any opportunity of Multivision and its Clients.

Sending communications about services, recruitment processes and other initiatives and marketing actions developed by Multivision, such as webinars, training, and events, among others.

Submit