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Application Support (English & German Speaker)

Alfragide

Job description

We are looking for an Application Support to provide application support on ServiceNow HR Service Delivery. The role includes providing 2nd Level Application Support, acting as a single point of contact to ensure an end-to-end customer experience, documenting relevant support information and use cases, identifying improvements and outdated documentation, and sharing knowledge within the team. The position is based in Alfragide, Portugal, with a hybrid work model requiring 1 day per week in the office (or 1–2 days per month for candidates living further away). Fluency in English and German, both written and spoken, is mandatory.

Requirements

4+ years in 2nd Level Application Support
4+ years working with ticketing tools (ServiceNow, Remedy, or similar)
4+ years performing root cause analysis, log analysis, and troubleshooting across systems and support layers
2+ years of experience in Helpdesk / IT Service Support
2+ years of experience using Microsoft Office, including strong Excel skills

Nice to Have

Experience with ServiceNow
ITIL Foundation certification or ITIL knowledge
Experience with HR systems
Experience with provider-based services
Experience with reporting and monitoring

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