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Application Support Professional

Alfragide

Job description

We are looking for an Application Support Professional for Digital People Solutions on several platforms.

You will need to have:

Incident resolution within internal applications.
End-to-end customer experience providing a single point-of-contact.
Incident Management – Incidents, queries & service request .
Application support for Digital People Solutions on several platforms.
Documenting all actions and communication in the tickets.
Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases.
Proactive in finding root-causes, communicating with other teams and finding solutions.
Focused on providing quality support with focus on client satisfaction.

Requirements

Mandatory Requirements:

English speaker (written and spoken)
Senior experience - 2nd level Application Support
Mid-Level experience - Helpdesk / Service Support
Mid level experience: Microsoft Office Tools, Excel proficient
Senior Level: Ticketing tools (servicenow / remedy / other)

Other Requirements:

Junior Level: ITIL foundations knowledge
Mid-Level - Problem solving & researching, Provider-based services experience
Senior Level - Teamplayer & Agile mindset, stress resilient and used repetitive tasks and Eager to learn and proactive
German speaker (is a plus)
Mid-Level - Experience in HR systems (is a plus)
Mid-Level - Experience in dealing with certificates/PKI systems (is a plus)

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