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Dynamics 365 Senior Functional Consultant

Lisboa

Job description

We are seeking an experienced Dynamics 365 Functional Consultant to join our team.

The ideal candidate will have a strong background in implementing and configuring Dynamics 365 solutions, with a focus on delivering high-quality, client-focused outcomes.

This role requires expertise in business process analysis, solution design, and effective communication with stakeholders to ensure successful project delivery.

Responsibilities

Collaborate with clients to understand their business processes and requirements, translating them into effective Dynamics 365 solutions.
Configure and customize Dynamics 365 modules, with a primary focus on Customer Engagement and Customer Service.
Prepare detailed functional specification documentation to support solution development and implementation.
Design solutions that align with client needs and best practices within the Dynamics 365 platform.
Conduct workshops, training sessions, and presentations to communicate solutions and ensure client alignment.
Work closely with technical teams to ensure seamless integration and delivery of solutions.
Provide ongoing support and recommendations for process improvements based on Dynamics 365 capabilities.

Requirements

Minimum of 5 years of experience as a Dynamics 365 Functional Consultant.
Expertise in Dynamics 365 Customer Engagement and Customer Service modules.
Knowledge of Marketing and Field Service modules is highly desirable.
Proven experience in preparing detailed functional specification documentation.
Strong skills in analyzing business processes and translating requirements into effective solutions.
Experience in designing Dynamics 365 solutions tailored to client needs.
Excellent communication skills, with a proven ability to engage with clients, understand their needs, and present solutions effectively.
Ability to work collaboratively in a team environment and manage multiple priorities.

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