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HELP DESK

Caldas Da Rainha

Job description

The client is looking for an IT Helpdesk Technician to join their technical support team, providing assistance to users in resolving IT-related issues and ensuring the proper functioning of systems and equipment.
The professional will be responsible for providing 1st line support and contributing to the implementation of technical solutions to ensure the continuity and efficiency of IT services.

Requirements

  • Minimum of 2 years of proven experience in technical support or helpdesk roles.
  • Solid knowledge of Windows operating systems (10, 11) and Microsoft Office 365.
  • Ability to diagnose and resolve hardware, software, and network issues.
  • Good understanding of networking concepts, including TCP/IP, VLANs, subnetting, routing, switching, and basic troubleshooting of network devices.
  • Basic understanding of networks (TCP/IP, DNS, DHCP).
  • Experience using ticketing systems (e.g., ServiceNow, Freshdesk, Jira, or similar).
  • Ability to install, configure, and maintain computers, printers, and peripherals.
  • Basic knowledge of Active Directory (user account management, password resets, permissions).
  • Experience with remote support tools (e.g., TeamViewer, AnyDesk, Microsoft Remote Desktop).
  • Basic understanding of ITIL concepts or general knowledge of support best practices.
  • Awareness of IT security principles and good practices for data protection.
  • Familiarity with backup solutions and antivirus software.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks simultaneously.
  • Analytical and problem-solving skills.
  • Customer-focused, solution-oriented, proactive, and autonomous.
  • Teamwork capabilities.


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