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IPAM Network Engineer

Lisboa

Job description

The service to be provided will support the redesign and enhancement of the enterprise IP Address Management (IPAM) tool. The Support Engineer will be embedded in the project team and will contribute to both the technical and procedural evolution of the IPAM solution. This includes supporting the development and rollout of new features, ensuring operational continuity, and facilitating knowledge transfer through structured workshops.

The engineer providing the service will:

• Collaborate with architects, developers, and process owners to define and validate technical requirements.
• Assist in the design, testing, and deployment of the new IPAM functionalities.
• Provide second-level support for issues arising during the redesign phase working together with developers, including root cause analysis and resolution.
• Document technical procedures and contribute to the creation of operational run books and user guides.
• Co-lead or support workshops focused on both technical implementation and procedural alignment, ensuring stakeholders are trained and informed.

Consultants to be assigned to the service by the provider should have advanced communication and presentation skills, both written and verbal, and good negotiation skills. It is mandatory for consultants to be business-fluent in the English language (speaking and writing).

Requirements

Mid-Level - Solid understanding of IP address management principles, DNS/DHCP services, and network segmentation.
Mid-Level - Experience with IPAM tools (e.g., Infoblox, BlueCat, or custom solutions) is highly desirable
Mid-Level - Strong troubleshooting skills and the ability to analyze complex network and system interactions.
Mid-Level - Familiarity with ITIL-based support processes and change management

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