Submit

IT Access Management support

Amadora

Job description

The service to be provided has the main focus on providing support to Identity and Access Management platforms with the service of Digital People Solutions and other application platforms.

The role includes:
• Application support for our partner IT services (Identity Management/Access management application) & other Digital People Solutions platforms.
• Incident Management - Provider Controlling.
• Incident resolution within supported applications (incidents, queries & service requests).
• Act as single point of contact, enabling the end-to-end customer experience, providing 2nd & 3rd line support for our partner access services, within DPS.
• Data handling using access management interfaces & batch file operations.
• Interface configuration in access management systems.
• Data analysis and reporting.
• Document all relevant application support information e.g. Creation of use cases, identifying improvements/old documentation.
• Knowledge sharing inside the team regarding the applications and supported activities

Requirements

Mandatory

☒ -4y. Senior Level - English and German Speaker (spoken & written)
☒ -4y. Senior Level - Experience in Helpdesk / Application Support
☒ -4y. Senior Level - Incident management tools (e.g. Servicenow)
☒ -3. Mid-Level - Root-Cause analysis, log-file handling, problem solving
☒ -3. Mid-Level - Active Directory experience in user management/access management
☒ -4. Senior Level - Problem solving & research skills
☒ -3. Mid-Level - Data handling & analysis (e.g. batchfile uploads, cross check data)
☒ -3. Mid-Level - SQL queries knowledge
☒ -4. Senior Level - Microsoft Excel & Office (strong Excel skills)
☒ -4. Senior Level - Organization & Priority skills
☒ -4. Senior Level - Team player
☒ -4. Senior Level - Experience in creation & updating documentation

Nice to have

☐ -3. Mid-Level - Data security & IAM/Access management knowledge

☐ -4. Senior Level - Communication skills with client & other teams
☐ -3. Mid-Level - ITIL certification / knowledge

☐ -3. Mid-Level - Agile Mindset

Want to apply?

Position

Name*

Email*

Phone number*

Country*

City*

Faça upload do seu CV* (max. 4MB)

Upload your photo or video (max. 4MB)

By using this form you agree with the storage and handling of your data by Multivision in accordance with our Privacy Policy.

Inclusion in Multivision's database of candidates to be used, according to the analysis of the recruitment teams, for the purpose of current and future recruitment processes for any opportunity of Multivision and its Clients.

Sending communications about services, recruitment processes and other initiatives and marketing actions developed by Multivision, such as webinars, training, and events, among others.

Submit