IT Engineer

Responsibilities:

·        Act as the primary point of contact for the project, coordinating between our partner teams and client stakeholders to address daily technical and operational needs.

·        Ensure project documentation is consistently up-to-date, providing the necessary pre-requirements for the team to execute their work efficiently.

·        Lead technical discussions in client meetings, report on task progress, participate in task force or firefighting meetings, and translate client requirements into actionable tasks. 

·        Proactively identify and manage value-driven tasks with the client that contribute to project success.

·        Oversee and guide the creation, prioritization, and delivery of tasks assigned to our partner ensuring alignment with project objectives.

·        Become the technical subject matter expert in our partner’s performance methodology, particularly in addressing complex performance challenges such as production firefighting, business processes optimisation or technical assurance activities.

·        Provide technical leadership by ensuring the successful delivery, implementation, and verification of recommendations and solutions aimed at resolving major incidents, and oversee service delivery to meet or exceed client expectations.

·        Mentor and guide team members on best practices and ensure technical excellence throughout the project lifecycle.

Requirements

Requirements:

·        Bachelor's and/or Master’s in Computer Science or similar;

·        4 or more years of professional experience  in roles as:

·        IT Operations Manager;

·        Site Reliability Engineer lead;

·        Platform Engineer lead;

·        Production Support lead;

·        Devops team lead;

·        Infrastructure lead;

·        Cloud Operations lead;

·        Systems Engineering lead;

·        Hands-on technical expertise in last year at least in one type of technology solution (e.g.. CRM, Billing, Order Management, Middlewares or similar enterprise complex solutions); 

·        Good level of English (minimum, B2 level).

Nice to have:

·        Willingness to travel;

·        Experience ith APM monitoring tools (e.g. Dynatrace, AppDynamics, Datadog or NewRelic)  and/or ELK stack;

·        Experience with Issue & Tracking systems (e.g. JIRA or ServiceNow)

·        Knowledge in troubleshooting applications in production environments (e.g., Weblogic, JBoss, Databases, Java or similar technologies).

·        Knowledge  in Cloud environments (e.g. Azure, AWS or GCP);

·        Knowledge using relational databases or NoSql (e.g. Oracle, SQL Server, PostgreSQL, Cassandra) 

·        Good level of Spanish.