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Operations Support - Local Connectivity

Lisboa

Job description

The service to be provided is to do operational support for the Local Connectivity
team.

This team is responsible for the daily operations of managing Client’s Local Area Network infrastructure.

Requirements

Key Responsibilities:
To achieve the above Service Overview, the Client expects the following key responsibilities to be available at the service provider:

Project Coordination:
- Assist in managing projects, tasks, and actions within the Service Group LocalConnectvity.
- Conduct regular stand-up calls to monitor progress, identify roadblocks, and address issues.
- Organize and facilitate monthly Scrum Meetngs to review project status, plan up coming activities, and ensure alignment with team objectives.
- Engage with Service Architects and Service Owners to discuss and track specific projects, tasks, and actions, ensuring they are completed on time and within scope.

Administrative Support:
- Provide day-to-day administrative assistance to the Local Connectivity team,including managing calendars, scheduling, and coordinating meetings.
- Help prepare and manage documentation such as reports, presentations, meeting minutes, and correspondence under supervision.
- Maintain task boards and ensure team members are effectvely using the task system, providing transparency on the progress of tasks.
Communication:
- Serve as the primary point of contact for the Local Connectivity team, handling incoming and outgoing communications, including emails.
- Assist in sharing the achievements of the Service Group Local Connectivity on various internal platforms, including Viva Engage, websites, emails, and Sways, under the guidance of Service Owners.
- Help ensure key stakeholders within the business are informed about the group's progress and successes

Data and Documentation Management:
- Help keep information and data updated across various formats, ensuring accuracy and accessibility.
- Document stand-up calls, Scrum Meetings, and other key discussions to provide clear records of decisions and action items.

Issue Resolution Support:
- Provide support to IT Service Owners and Regional Service Managers, ensuring that operational goals are met.

Required Competencies:
To deliver the above responsibilities and services described, the Client considers it relevant for the Outsourcing Company to assure consultants with a skillset and experience covering:
• Scrum Mastery and Agile Knowledge:Basic experience as a Scrum Master or in a similar role, with a good understanding of Kanban practces.
• IT Infrastructure Knowledge:Understanding of IT infrastructure,with a focus on the Local Area Network infrastructure.
• Project Coordination:Some experience in coordinating tasks and supporting project management activities.
• International Team Collaboration:A strong team player with a positive attitude and high energy, able to work effectvely with virtual or remote stakeholders, from international,culturally diverse, and cross-functonal environments.
• Communication Skills: Good communication skills with a customer-oriented approach.
• Problem-Solving:Strong creative and effectve problem-solving skills.
- Prioritization and Multitasking:Ability to prioritize tasks and manage multpleresponsibilites effectvely.

Service Requirements:
Finally, the Client expects the following competencies to be available from the consultant assured by the Outsourcing Company:
• Office365, SharePoint, and MicrosofProject:Visible proficiency in these tools.
• Agile Methodology:Awareness and understanding of Agile principles and their practical application.
• ITIL Framework:Basic understanding or awareness of ITIL principles.

Service Deliverables:
While achieving the above Service Overview, the Client considers the capacity to effectvely produce the following deliverables as of utmost importance:
•Regular updates and reports on project progress.
•Management of Kanban boards
•Documentaton of stand-up calls, Scrum Meetings, and other relevant discussions.
•Help in creating communication materials for sharing achievements on various media platforms.




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