Senior Application Support

• Support the business in their IT needs and understand the business workflows and scenarios
  
• Maintaining a proper coverage in their designated shift
  
• Voluntarily picking up work and tasks as received over email, tickets or in person
  
• Provide business, team members and other project/task partnering teams updates on the issue/task/project
  
• Documenting and training other team members
  
• Shadow other team members and seek to learn to improve day to day coverage of the platforms
  
• Sharing knowledge within the team as well documenting the issues/incidents for better follow up
  
• Improving day to day tasks by writing scripts and automate tasks that are procedure oriented
  
• Contribute towards better post-release checkouts
  
• Understand the underlying issue and the associated patch fix/release and identify systemic issue
  
• Availability to work during Holidays / Weekends as per pre-defined needs and on a rotational basis with the rest of the team
  

Requirements

• Basic knowledge and capabilities in scripting languages, network, Windows and Linux environments 2 - Practice
  
• Good level of SQL (Sybase, Oracle or Microsoft) – minimum 2 years of experience 2 - Practice
  
• Business knowledge: Candidate should be looking to build upon a solid knowledge base in Investment Banking and trade workflow from creation to accounting 1 - Notions
  
• ITIL understanding is also a plus. 2 - Practice
  
• Knowledge of Unix 2 - Practice
  
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• Good Level of English
  
• Good relational qualities – Good communication
  
• Accuracy, reactivity & proactivity, autonomy and curiosity
  
• Interest to learn the Business
  
• Team Spirit
  
• Client focus