Senior Dynamics 365 Functional Consultant

• Lead the design of complex functional solutions to address business requirements and drive clients’ digital transformation initiatives;
  
• Conduct in-depth functional analysis and facilitate workshops with stakeholders to gather and validate requirements;
  
• Prepare high-level functional documentation (Functional Design Documents) aligned with Dynamics 365 best practices;
  
• Ensure advanced customization and configuration of Dynamics 365 solutions, focusing on scalability and performance;
  
• Ensure effective coordination between functional and technical teams, guaranteeing the correct implementation of the defined solutions;
  
• Lead the definition and execution of functional and user acceptance tests (UAT), ensuring all requirements are met;
  
• Create test plans, user manuals, and training materials for key users and operational teams;
  
• Identify and implement continuous improvement initiatives in internal processes and functional methodologies;
  
• Mentor and support the development of junior functional consultants within the team.
  

Requirements

• Bachelor's degree in Computer Science, Information Systems, or a related field;
  
• Minimum of 5 years’ experience in similar roles, with a strong track record in Dynamics 365 CRM implementation projects;
  
• Deep knowledge of key Dynamics 365 Customer Engagement modules (Sales, Customer Service, Field Service, etc.);
  
• Experience with Dynamics 365 Customer Insights (Journeys) is a plus;
  
• Proven experience in complex projects, including integrations and the combined use of the Power Platform;
  
• Ability to lead functional initiatives and engage with business stakeholders independently;
  
• Fluency in English, both written and spoken (advanced level);
  
• Microsoft certifications (e.g., Dynamics 365 Functional Consultant) are a plus.
  
• Passionate about designing innovative solutions that drive business transformation.
  

• Microsoft Dynamics 365 CRM certifications;
  
• Strong oral and written communication skills;
  
• Proactive mindset with a results-driven attitude;
  
• High sense of responsibility and ownership;
  
• Proven experience in problem-solving and solution delivery.