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Service Manager & Architect for Firewall Service

Job description

The main role of the Service Manager & Architect will be to design, manage and optimize firewall service with a special focus on AI-driven solutions. The role is expected to understand and design firewall topologies to support business and security requirements, as well as have an operational oversight of the day-to-day issues ensuring the firewall service operates efficiently.

The key responsibilities include:

Managing the availability, reliability and performance of the firewall service and coordinating with network security, and IT teams to implement firewall rules, policies and security controls.
Overseeing request, demand, incident, problem and change management for firewall related services and coordinating with lead architects, Service Providers, and other relevant services to ensure cohesive implementation.
Ensuring compliance with internal and external audits and security best practices including the enforcement of Zero-trust principles and segmentation strategies.
Collaborating with firewall vendor (e.g. Cisco, Juniper, etc.) to keep the infrastructure updated, as well as managing license renewal, support contract and vendor SLAs
Leading firewall-related security incidents and breach investigations, and troubleshooting firewall issues
Develop overall processes documentation strategy and assure they are fully documented and updated.

Should have advanced communication and presentation skills, both written and verbal, and good negotiation skills.

Requirements

Mid-Level - Understanding of the current firewall technologies supported by the main vendors like Cisco, Juniper, Fortinet, Checkpoint, etc.Familiarity with Next-Generation Firewalls, IDS/IPS, VPN, proxy services and segmentation strategies
Mid-Level - Knowledge of network security principles, including Zero Trust Architecture
Junior Level - Understanding of compliance and regulatory requirements (e.g. ISO 27001, NIST, GDPR)
Mid-Level - Previous experience as a Service Manager for IT in security related topics
Mid-Level - General knowledge about Firewall management and operation services in IT and OT environments
Mid-Level - Experience in designing and optimizing network infrastructures and firewall environments
Mid-Level - ITIL framework knowledge
Mid-Level - Experience managing SLAs, KPIs, and Service Availability for security related services
Mid-Level - Ability to coordinate migrations, upgrades, patches and lifecycle management in complex IT environments for security services
Mid-Level - Understand complex connectivity and firewall solutions in the LAN network segment
Business-fluent in English (C1)

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