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Service Support Engineer – English speaker

Lisboa

Job description

The service to be provided has main focus on providing support to clients on CI / CD Scanner integrations in current and new projects.

The role includes:

• Supporting clients with CI/CD Scanner integrations.

• Supporting client projects on integrations with applications.

• Implementing new CLI applications (Java, Python solutions).

• Performing fast paced and critical analysis on reported issues.

• Responding to customer support tickets in a timely and effective manner.

• Troubleshooting and resolving technical issues, reported by clients.

• Providing guidance and assistance to clients on the use of Siemens applications.

• Escalating complex issues to higher-level support teams as needed.

• Documenting and tracking support activities and resolutions.

• Identifying and recommending improvements to support processes and workflows.

Requirements

Senior Level

- English fluent with advanced writing skills

- 5 years working experience with web development technologies (pref. international teams)

- Java Skills – demonstraded experience on production environments

- Experience developing & maintaining CI/CD pipelines (pref. GitLab CI)

- 2nd line support experience & coordination with 3rd level

- Experience working with YAML files

- Bash, Shell scripting skills/experience

- Phyton (developing and architecture)

- Log analysis & analytical skills

Mid-Level

- AWS Cloud technologies hands-on experience

- Incident management tools (e.g. Servicenow)

- Microsoft Excel & Office (strong Excel skills)

- ITIL certification / knowledge

- Agile development methodology (pref. with certifications)

- Experience in creation & updating documentation

- Team player, willing to learn and adopt new skills

☐ -3

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