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Technical Support

Lisboa

Job description

We are currently looking for a technical support to support a large‑scale digital transformation initiative within the public sector. The main objective of this role is to act as a second-line support function, ensuring the handling of requests forwarded by the first line.

What you will do:

Receive and analyse requests coming from the first line;

Perform triage and initial diagnosis;

Resolve functionally‑related issues;

Correctly forward topics to technical teams;

Interact with different teams to clarify requirements/incidents.

Requirements

1 year of experience in technical support or Business analysis and tester roles;

Good communication skills (essential for interacting with various teams);

Proactivity, curiosity and willingness to learn;

Strong analytical and organisational skills;

Some knowledge of testing can be an advantage (e.g., defining scenarios, executing tests, basic understanding of test scripts).

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