Application Support (English & German Speaker)

• Application support for IT services on ServiceNow regarding HR Service Delivery.
  
• End-to-end customer experience providing a single point-of-contact.
  
• Document all relevant application support information e.g. Creation of use cases, identifying improvements/old documentation.
  
• Knowledge sharing inside the team regarding the applications and supported activities
  

Requirements

• Fluent in English and German (mandatory).
  
• Relevant ServiceNow experience is a plus.
  
• Strong problem-solving and research skills, with a proactive approach to identifying root causes, communicating with other teams, and driving solutions.
  
• Experience in 2nd level support, with customer support processes and techniques embedded as part of daily support activities.
  
• Good communication and networking skills in an intercultural environment and across all management levels.
  
• Proactive in the ability to tackle problems and think analytically.
  
• ITIL certification is a plus.
  
• Proficiency in Microsoft Office.
  
• Ability to organize and prioritize own tasks efficiently.
  
• Proactive and team player with strong interpersonal skills, able to build positive relationships with partners to achieve a common goal.
  
• Focused on providing quality support with focus on client satisfaction.
  
• Agile mindset.