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Application Support for IT Service

Lisboa

Descrição da posição

The service has main focus on providing support to Identity and Access Management platforms with the service of Digital People Solutions and other application platforms.

The role includes:

• Application support for our partner's IT services (Identity Management application) & other Digital People Solutions platforms.

• Incident Management - Provider Controlling.

• Incident resolution within supported applications (incidents, queries & service requests).

• Act as single point of contact, enabling the end-to-end customer experience, providing 2nd & 3rd line support for our access services, within DPS.

• Data handling using access management interfaces & batch file operations.

• Data analysis and reporting.

• Document all relevant application support information e.g. Creation of use cases, identifying improvements/old documentation.

• Knowledge sharing inside the team regarding the applications and supported activities.

Requirements

Senior Level - English and German Speaker (Mandatory)

Senior Level - Experience in Helpdesk / Application Support (Mandatory)

Senior Level - Incident management tools (e.g. Servicenow) (Mandatory)

Mid-Level - Root-Cause analysis, log-file handling, problem solving (Mandatory)

Mid-Level - Data security & IAM/Access management knowledge (Valued)

Senior Level - Problem solving & research skills (Mandatory)

Mid-Level - Data handling & analysis (e.g. batchfile uploads, cross check data) (Mandatory)

Senior Level - Microsoft Excel & Office (strong Excel skills) (Mandatory)

Senior Level - Communication skills with client & other teams (Valued)

Mid-Level - ITIL certification / knowledge (valued)

Senior Level - Organization & Priority skills (Mandatory)

Senior Level - Team player (Mandatory)

Mid-Level - Agile Mindset (Valued)

Senior Level - Experience in creation & updating documentation (Mandatory)

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