Application Support

• Investigate the incidents nobody else could crack: trace a single transaction across multiple components of the architecture, triangulating logs, database state, and metrics until the root cause has nowhere to hide
  
• Live in Grafana and the ELK stack — and go beyond dashboards: define the early-warning metrics that catch problems before users do
  
• Spot recurring failure patterns and turn them into preventive measures — your findings feed structural fixes, built together with the development teams
  
• Automate your own investigations with Bash/Python and serious Unix craft (grep, awk, sed — the real thing)
  

• Depth over breadth of tickets: every incident is an engineering investigation, not a queue item
  
• You'll know the system better than anyone: following transactions end-to-end builds the architectural understanding that turns support engineers into SREs and architects
  
• Prevention is in the job description: you're explicitly mandated to make things not break — impact that gets noticed
  
• A modern reliability toolkit: observability (Grafana/ELK), Linux, SQL, scripting — the exact skill set the market is paying premiums for
  

Requirements

• Comfort in a Linux shell (grep, awk, sed, sort, uniq, tail, ps, top…) and filesystem fluency
  
• Solid SQL DML (joins, subqueries) for data-level investigation
  
• Experience with observability stacks (Grafana / ELK) and data-driven troubleshooting
  
• Bash and/or Python scripting
  
• Ability to read functional documentation, understand business flows and rules, and reason across an application architecture