AWS Operational Support Engineer

• Monitor and optimize AWS-based production environments, ensuring high availability, performance, and resilience.
  
• Manage observability tools such as CloudWatch, X-Ray, Datadog, and custom dashboards to provide real-time visibility across infrastructure and applications.
  
• Lead the response to critical production incidents, including troubleshooting, root cause analysis, mitigation, and post-mortem reporting.
  
• Maintain and improve disaster recovery processes, failover procedures, backup strategies, and resilience testing.
  
• Support ECS clusters, EC2 instances, load balancers, databases, RabbitMQ, and S3 services.
  
• Troubleshoot and support CI/CD pipelines, Infrastructure as Code deployments, and production releases.
  
• Collaborate with development teams to improve application performance, database queries, and operational reliability.
  
• Manage IAM roles, security configurations, certificates, and access controls according to best practices.
  
• Create and maintain operational documentation, runbooks, and incident procedures.
  

Requirements

• Proven experience in AWS operations and production support environments.
  
• Strong knowledge of EC2, ECS, S3, IAM, VPC, CloudWatch, Route 53, Load Balancers, and Infrastructure as Code tools such as CloudFormation or AWS CDK.
  
• Experience with Docker, ECS, CI/CD pipelines, Jenkins, and AWS Code services.
  
• Knowledge of Aurora PostgreSQL, MongoDB Atlas, RabbitMQ, and monitoring tools such as Datadog and X-Ray.
  
• Strong troubleshooting skills across infrastructure, networking, databases, and cloud services.
  
• Experience with disaster recovery, failover testing, backup strategies, and resilience practices.
  
• Scripting and automation skills using Python and Bash.
  
• Ability to read and troubleshoot Java, Python, or TypeScript code.
  
• Experience managing production incidents, root cause analysis, and operational runbooks.
  
• Strong communication, analytical, and documentation skills.