Customer Enablement Expert

• Manage communication at interface to international stakeholder e.g. from governance departments (Strategy,Taxes, Legal, etc.)
  
• Ensure aligned, high quality templates, support the design of regulatory standards field of tension between regulatory aspects and process digitization
  
• Act as a subject matter expert & contact person for template content related questions for application users and further stakeholders
  
• Manage & Lead customer projects about new (or change) contract management use cases/templates independently in collaboration with our Application Support Professionals
  
• Plan, align, implement (solution design & integration) & maintain customer demands
  
• Collect, analyze, align, prioritize and bundle of customer requirements
  
• Understand, identify, and work within the constraints
  
• Perspective to further develop application standards and contribution to portfolio management
  
• Training planning and overall support of service management or rollouts
  

Requirements

• University degree in a Business Administration or Information Technology, respectively a related field of both (or foreign degree equivalent)
  
• Several years (+5 ) of working experience in IT Service Management or IT consultancy
  
• Professional experience in MS Office (Word, Power Point, etc.)
  
• Excellent communication and presentation skills & a high level of pro-activeness and ownership
  
• Strong planning and organizational skills and excellent attention to detail
  
• Experience in management of stakeholder interests
  
• Familiar or experience with Agile/ITIL methodology
  
• Good communication and analytical skills, strong verbal and written communication skills in English are mandatory (German as a plus)