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Junior Customer Support Technician (L2)

Lisboa

Descrição da posição

Start your career with a project inside the core systems of one of Portugal's leading payment institutions.
This isn't a generic support desk — you'll configure real banking services on the central system and support acquiring operations, gaining hands-on exposure to how digital payments actually work behind the scenes.

What You'll Actually Do

  • Be the technical point of contact: respond to client service requests via email and phone
  • Touch the core system: implement parametrizations and configurations for banking services on the central platform
  • Go deeper into payments: configure and support acquiring activity services
  • Build analytical skills: follow structured analyses, synthesize conclusions, and present them to clients


Requirements

  • Professional experience in customer support (banking sector)
  • Knowledge of payment systems and the banking ecosystem
  • Fluent Portuguese and English
  • Working knowledge of Outlook, Word, Excel, and PowerPoint
  • Strong learning ability, organization, autonomy, and drive; clear written and verbal communication
  • Responsibility, initiative, and a problem-solving mindset

Nice-to-have

  • Knowledge or experience in IT with digital payment solutions
  • Additional languages (written and spoken)

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