Program Manager

• Provide senior programme leadership across all workstreams, ensuring delivery within agreed timelines, budgets, and quality standards.
  
• Oversee the full transition lifecycle — from contract sunrise and knowledge transfer through to service validation and go-live.
  
• Drive transformation initiatives in parallel with transition activities, managing interdependencies across nine service towers.
  
• Chair and participate in governance bodies including the Executive Steering Committee, Portfolio/Programme Steering Committee, and T&T CAB.
  
• Coordinate the project managers involved in the programme, acting as the single point of accountability for programme outcomes.
  
• Proactively manage risks, issues, and dependencies, escalating where necessary to executive stakeholders.
  
• Ensure rigorous programme reporting, documentation, and change control processes are maintained throughout.
  
• Build and sustain strong, trust-based relationships with senior client stakeholders, including CIO, Contract Executive, and Head of IT Service Delivery Management.
  
• Lead and motivate a cross-functional programme team including Project Managers, Transition Leads, Transformation Leads, and Service Delivery Managers.
  

Requirements

• Proven track record as a Programme Director on large-scale IT outsourcing or managed services transitions.
  
• Deep experience managing multi-tower, multi-supplier engagements across complex IT environments.
  
• Strong familiarity with ITIL-aligned service management and enterprise governance models.
  
• Demonstrated ability to manage Executive Steering Committees and senior client relationships.
  
• Experience working within the financial services sector or similarly regulated environments is highly desirable.
  
• Relevant professional certifications (PMP, PRINCE2 or equivalent).
  
• Exceptional written and spoken English is a strict requirement for this role. The successful candidate must be able to communicate with precision, authority, and clarity — both in executive-level presentations and formal programme documentation.
  
• Candidates who cannot demonstrate a near-native level of English proficiency, in both verbal and written form, will not be considered.
  
• The candidate must be fully available for frequent international travel throughout the entire 12-month programme duration. Client site presence is expected on a regular and sustained basis, particularly during the critical transition and go-live phases. Candidates must be willing and able to commit to this travel requirement without restriction.
  

• Experience in delivering projects in the Data domain.
  
• Experience in Scrum and/or Kanban.
  
• Ability to communicate effectively with technical, non-technical and business audiences.