Support First / Second Level – Data Domains Operational Excellency

• Provide technical first & second-level end-user support for core data and analytics platforms and related business applications.
  
• Test and accompany implementation of changes in technical processes and the related with Data Analytics applications for several Data Domains (Procurement, Logistics, Quality, Operations, Finance, Sales, etc).
  
• Single point of contact for end-user requests related to the processes supported
  
• Self-reliant coordination of the implementation of processes on new applications in scope
  
• Manage and coordinate external partners and communicate with various business stakeholders for the successful completion of projects and solutions changes.
  
• Preparation and publication of end-user training documentation as well as conducting training activities
  
• Creating content for official communication channels and social media:
  
• We are looking for a communication driven person:
  
• SharePoint pages: Design & Continuous Improvement of pages
  
• Creation of domain concept: From project to domain communication
  
• Monthly Newsletters & Viva Engage: To keep the community informed and connected.
  

• Proactive and independent working habits
  
• Work experience in end-user support in an international environment required
  
• Excellent communication skills
  
• Language skills: solid knowledge of English required, German is valued
  
• At ease with standard Microsoft Office© solutions
  
• Business Value and Customer focused, as well as goal-oriented professional with innovative thinking and attention to detail and a team player
  
• Experience or basic knowledge on SQL and/or MS Fabric & PowerBI will be valued
  

Requirements

• Snowflake
  
• Junior Level - PowerBI
  
• DBT
  
• SAP modules: FI, SD, MM
  
• Mid-Level - Agile
  
• Mid-Level - Communication Suport